Privacy Policy

We may collect the following categories of personal information:

1. Information voluntarily provided by users (e.g., name, email address, organization)
2. Automatically collected technical data (e.g., IP address, browser type, device info, cookies, access logs)
3. Content stored by users within the platform (e.g., documents, memories, tags)
4. Identifiers related to user access control and scope (e.g., user ID, permission type)

We use collected personal data solely for the following purposes:

1. Providing, operating, and improving our services
2. Responding to support inquiries and technical issues
3. Determining appropriate access and permission levels during API processing
4. Maintaining login sessions and scope recognition
5. Complying with legal obligations and ensuring service security

We may temporarily store user identification and scope data (such as user_id and scope_type) in cookies or HTTP headers for internal API request handling. These values:

1. Are encrypted and stored securely
2. Are used strictly for functional purposes, such as determining user access level (e.g., user, admin, team)
3. Are not used for marketing, advertising, or behavioral tracking
4. Are stored as HTTP-only cookies to prevent unauthorized access via client-side scripts

These practices fall under the category of strictly necessary cookies, which are essential for core service functionality and do not require explicit consent under GDPR.

1. Collected data is retained only as long as necessary for its intended purpose
2. When retention is no longer needed, data is securely deleted in accordance with applicable regulations
3. Some data may be retained for legal or security reasons for a limited period

We do not share personal information with third parties except under the following conditions:

1. With the user’s explicit consent
2. When legally required by courts or regulatory authorities
3. When sharing with trusted processors under strict data protection agreements (e.g., hosting providers, payment processors)

We apply both technical and organizational measures to protect your data, including:

1. Encryption of stored and transmitted data
2. Access controls for internal systems
3. Use of secure cloud infrastructure (e.g., AWS)

As a data subject, you have the following rights:

1. The right to access your personal data
2. The right to request correction or deletion
3. The right to restrict or object to processing
4. The right to withdraw consent (if applicable)

To exercise your rights, please contact us at the address below.

We do not knowingly collect personal data from children under the age of 14. If personal data of a minor is collected, we will seek parental or guardian consent in accordance with applicable law.

This policy may be updated without prior notice in response to changes in laws or our services. All changes will be posted on our website and take effect immediately upon publication.

If you have any questions regarding this Privacy Policy or how we handle your data, please contact:

1. Team: Neuradex Operations
2. Email: contact@neuradex.ai
3. Website: https://neuradex.ai